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At Home Heart Health Inc, we strive to provide exceptional services to our clients. We understand that circumstances may change, and we have outlined our refund policy for cancellations below:

 

Cancellation Within 48 Hours

• Eligibility: Clients may cancel their scheduled services and request a full refund if the cancellation is made within 48 hours of the scheduled service start time.

• Process: To initiate a cancellation, clients must contact our customer service team via email at okanaganhomehearthealth@gmail.com or by phone at (250) 488-0365. Please provide your full name and service details.

• Refund: Upon confirmation of the cancellation request within the 48-hour window, a full refund will be processed to the original payment method within 5-7 business days.

• Exceptions: Refunds will not be issued for cancellations made after the 48-hour window or for services already rendered. Late cancellations may be subject to a non-refunded service fee, as outlined in the service agreement.

Additional Notes

• Rescheduling: If you wish to reschedule instead of cancel, please contact us as soon as possible to arrange a new service time, subject to availability. Rescheduling within 48 hours may not incur additional fees, depending on the service type.

For any questions or further clarification, please contact Home Heart Health Inc at okanaganhomehearthealth@gmail.com or (250) 488-0365.
 

Last Updated: April 21, 2025